Effective Date: 26th August 2026

CANCELLATION AND REFUND POLICY
a. Cancellation Before & After Carrier Acceptance. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. If the Order is canceled for any reason after a Carrier accepts the Order, such reasons including but not limited to Customer canceling an Order, Swan canceling an Order due to the Customer’s breach of these TERMS or if the Carrier is denied pick up of the Shipment for any reason when the Carrier arrives at the Point of Origin, then the Customer agrees to pay a minimum of two hundred and forty-nine dollars ($249.00) in cancellation fees as Swan’s services have been rendered at that point.

Customer understands and accepts that the Customer may be subject to additional cancellation fees including but not limited to a dry run fee imposed by a Carrier and other vendors contracted to fulfill Customer’s Order.

b. Refund Limitations. Customer is entitled to a refund for only the unfulfilled portion of the services. If Additional Services were paid for but not rendered for any reason and the Shipment was delivered, the sole remedy for the Customer shall be a refund for the unfulfilled portion of the Additional Services fees.

c. Written Cancellation Requirement. Cancellation of an Order by Customer must be submitted in writing via email sent to info@swanautotrans.com. Cancellations made via telephone, text, chat, or any other medium will not be accepted by Swan.

Notice to Customers: All cancellation requests must include your Order Confirmation number, full name, and vehicle details to ensure timely processing by our customer support team.