Effective Date: 26th August 2026.
Swan Auto Trans (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swanautotrans.com, request a vehicle shipping quote, or
use our nationwide auto transport services.
Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide accurate vehicle transport quotes, assign licensed carriers, and execute door-to-door vehicle delivery, we collect several types of information:
A. Personal Information You Provide Directly
Contact Information: Name, email address, phone number, physical origin address, and destination delivery address.
Vehicle Details: Year, make, model, vehicle condition (operable or inoperable), and modifications.
Shipping Preferences: Requested pickup/delivery dates, transport type (Open vs. Enclosed), and special instructions.
Payment Information: Payment card details, billing address, or financing preferences (processed securely through PCI-compliant third-party payment gateways; we do not store raw credit card numbers on our servers).
B. Automated Information Collected via Technology
Log Data & Device Info: IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
Cookies & Tracking Technologies: We use cookies, web beacons, and analytics tools (such as Google Analytics) to analyze traffic, remember user preferences, and optimize site performance. You can manage cookie preferences through your web browser settings.
2. How We Use Your Information
We use the collected information for legitimate operational and business purposes, including:
- Generating accurate auto transport quotes and scheduling vehicle pickup/delivery.
- Connecting your shipping request with FMCSA-licensed and insured motor carriers in our network.
- Communicating order updates, driver dispatches, Bills of Lading (BOL), and tracking information.
- Processing payments and handling customer support inquiries.
- Improving website performance, user experience, and internal analytics.
3. SMS & Text Messaging Policy (TCPA Compliance)
When you provide your telephone number on our quote form or site, you consent to receive transactional and operational text messages (SMS/MMS) regarding your auto shipping order from Swan. Strict Non-Sharing Policy: Mobile phone numbers and SMS consent will NEVER be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes under any circumstances.
Opt-Out Protocol: You may opt out of SMS communications at any time by replying STOP to any text message received, or by contacting us at info@swanautotrans.com.
Frequency & Rates: Message frequency depends on order activity. Standard message and data rates may apply according to your wireless carrier plan.
4. How We Share & Disclose Information
We do not sell your personal data to third-party data brokers. We share your information only under the following strictly necessary circumstances:
5. California Privacy Rights (CCPA / CPRA Notice)
If you are a resident of California, you have specific privacy rights regarding your Personal Information under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you over the past 12 months.
- Right to Delete: You may request the deletion of your personal information, subject to legal exceptions.
- Right to Correct: You may request that we correct inaccurate personal information.
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
- Do Not Sell or Share: We do not sell consumer personal information for monetary or other valuable
consideration.
6. Data Security & Retention
We implement industry-standard physical, technical, and administrative security measures (including SSL encryption, secure data hosting, and restricted employee access) to protect your personal information from unauthorized access, loss, or disclosure. We retain your personal data only as long as necessary to fulfill requested services and comply with legal obligations.
7. Third-Party Links
Our website may contain links to external third-party sites (e.g., payment gateways, review platforms, or FMCSA verification portals). We are not responsible for the privacy practices or content of external websites.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal obligations, technology, or business operations. Any updates will be posted on this page with an updated “Last Updated” date.
9. Contact Us
For questions or requests regarding this Privacy Policy or your data, please contact our privacy compliance
officer:
Company Name: Swan Auto Trans
Phone: +1720 343 3008
Support Email: info@swanautotrans.com
Licensing: USDOT: MC: 91185323 | DOT: 6246555
